Frequently Asked Questions

American Express, Visa, Master Card, Discover, + all major credit cards & PayPal are all accepted. Gcash and Maya payment are accepted just send us a message on our live chat or facebook page COFFEE BEANS PH

Yes, as long as it’s within our delivery schedule and the items are available. Send us a message to request for a same day delivery and to check if the items you are planning to buy are available.

Our lead time for orders is 1-3 business days from payment confirmation.

Yes, of course. Pre-orders are always welcome. Just leave us a note upon check out if you would like to request for a specific delivery date. Please keep in mind our delivery hours (M-F 9am-4pm, Sat 9am-3pm). However, we cannot guarantee an exact time of delivery as we are dependent on third party couriers such as JnT, Lalamove and LBC for delivery. Rest assured, we will try our best!

Single-origin is a phrase used to let the people know the coffees are sourced from a single producer or region in one country. We took this term and used it to let you know the producer, farm, cooperative, and region. Only from these producers with quality coffee processing (harvest and post-harvest) are chosen. Our single-origin coffee also provides you the coffee traceability. This includes growing altitude, coffee variety, and coffee process. The coffee roasting is an artisan and small batch for better and even roast. With the meticulous process and coffee quality, you get a delicious cup of coffee but it is expected to have a higher price.

• Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.


  Still experiencing an issue? 
We wanna stay in the loop with this! Please email us at info@coffeebeans.ph with your name and order number and we can work with you to find resolution on this.

• Sometimes, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.

  Why does this happen?
 When checking out using PayPal they will save your phone number and the notifications are sent to you as a text message. This can be a little non-traditional and confusing with so much spam texting these days.

  Once you do receive your confirmation you can check the status of your order and subscribe for email updates if this is an easier way to stay in the loop! If you have any questions about this, please feel free to please email info@coffeebeans.ph providing us with the name on your order. We can then look up your order and provide you with that confirmation.

• We’re human, but we wanna strive to be better and make this right for you. Please email us at info@coffeebeans.ph with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!

All of our coffee for the cafes and for online orders are roasted to order, and we roast and ship our coffees Monday through Friday. At most, they are shipped out or delivered to our shop within 24hrs – 48hrs of being roasted.

• Once one of our bags of coffee is opened, it is good for about 30 days. Our 10 oz boxes are created to be tight and act as coffee containers. Once you open your new coffee for the first time, just roll the bag up and place it back in the box with the lid shut. This will keep your coffee tasting good.

  Once you have opened the 2lb and 5lb bags, simply folding it over and clamping it shut will keep your coffee fresh. However, for optimal freshness, we recommend an airtight container for these sizes of bags.

  

  We find that with how we roast, lighter than most places, it doesn’t take as long for a coffee to go stale. An older coffee will usually not taste as vibrant. Oxygen is what causes coffee to degrade, so keeping your bag sealed or in an air-tight container will help to extend its shelf life!